Frequently Asked Questions
What timeframe can I expect?
There are of course a number of factors that determine timeframes, not least the size of your order, the level of detail you require and our current order workflow. But as a rough estimate please expect the following:-
Loose photos of less than 400 - 10 to 14 days
Loose photos of more than 400 - 15 to 20 days
Photo Albums (Standard Removal Service) - 9 to 13 days
Photo Albums (Professional Removal Service) - 10 to 17 days
Slides and Negatives less than 400 - 6 to 12 days
Slides and Negatives more than 400 - 8 to 14 days
DVD Slideshow - 12 to 16 days
* days are Working Days, and exclude bank holidays. Based on "Standard" level of scanning detail & JPG format.
** These timescales are subject to change and are generally beyond our control depending on demand. But you will be regularly notified when your order has reached the processing & completion stages.
Do you keep my originals?
Everything you send to us is returned along with your completed order. We will also keep a backup of your scanned digital images on our archived storage server for a period of 90 days in case you should have any need for a spare copy.
Moreover, given the sensitive nature of your personal photos we take your privacy very seriously, and we fully adhere to the 'General Data Protection Regulation (2018)'. Your original photos/slides, for example, will be stored in a secure fireproof safe for the duration of your order request.
What does file and folder renaming mean?
You might have a photo album comprising exclusively of a family wedding. Or a tin of loose photos specific to a memorable holiday. In the wedding album you may have already arranged them in some kind of logical order starting with the build-up to the wedding, the social gathering, the ceremony itself followed by the reception afterwards. However, the tin full of holiday snaps probably won't be in any kind of order at all!
This is where we can help.
As far as the wedding album is concerned, we will remove each photo in order, and scan them accordingly. We will then give them a naming convention based on the name of the occasion. So for example, if your photo album was called "Dave & Lucy's Wedding 2015", we would name each digital image with a prefix of the occasion followed by a sequential file number suffix. Thus:-
"Dave & Lucy's Wedding 2015 001.jpg"
"Dave & Lucy's Wedding 2015 002.jpg"
We will then create a folder called "Dave & Lucy's Wedding 2015" and move the images into there before copying the directory onto your choice of optical media (DVD, Data Pen, SD Card etc.)
As for the loose photos - well that is more down to trial and error (unless you can arrange them into some kind of order prior to sending them to us.) But we will try to make some sound judgements on what ordering is required before following the same renaming convention mentioned above, but in this case you would have:-
"Our New York Holiday 2019 001.jpg"
"Our New York Holiday 2019 002.jpg"
And then move them into a folder called "Our New York Holiday 2019"
Of course you don't have to have it named "Our New York Holiday 2019", Just tell us what you prefer and we'll get straight on it.
Please note: given that this optional process does take some time it will incur a small fee.
Is there a minimum order you undertake?
Due to current timescales we only accept minimum orders in excess of £15 (excluding P&P)
How does the DVD slideshow work?
Once you have selected what photos you want included in your slideshow along with a choice of music, we will put the show together using a variety of transition effects along with a given time-delay. We can also include an opening title page with something like "Our Daughter Lucy's 18th Birthday Party". (Please specify your music when placing your order.)
You will then recieve two DVDs from us: one with the slideshow, and one with just the digital images in standard format.
** Certain commercial music maybe copyright and subject to royalty fees depending on intended usage (personal or commercial use of slideshow).
What is the difference between JPG and TIFF?
JPG files, are probably the most popular image file out there, and is supported by a large number of photo imaging software across a range of media devices. That said JPG files can lose image quality if file compression is set at a high level in order to keep the file size relatively low.
For example a JPG file with a compression set to 90% will mean a low file size (1MB, for example), but a lot of image detail will be lost. Whereas the same JPG file with a compression of less than 10% will mean a larger file size (8MB) but with a very detailed final image, even when the image is magnified several times!
TIFF images, on the other hand, have little or no compression, and therefore the level of image detail is extremely high. But of course this comes at a cost of a very large file size!
TIFF files are fine for your digital images, but are more commonly used for photo editing and enhancing at a more professional standard. And not all media devices (various tablets, TVs or smartphones etc.) will recognise a TIFF file.
So a low-compression JPG file of 10MB could be around 90MB or more as a TIFF if scanned at say 1200dpi. Therefore, if you wanted 100 photos scanned, this would subsequently mean a total JPG size of around 1GB, or a total TIFF size of 9GB!
With JPG files we do not use any compression at all as we do not want to sacrifrice image quality. Therefore file sizes for both types will be relatively high. This is something you should consider when deciding on file format and the level of detail required, as this will ultimately determine the capacity of your chosen storage media.
Do I have to count all the photos, slides etc I send to you?
It is very important that you count the number of loose photos prior to sending them to us. During the ordering process on the My Orders page, you will be asked for various quantites against particular items, such as loose photos and slides etc. This will ultimately give you a clearer picture of how much the service will cost.
If there is a significant discrepancy between what you have ordered and the number actually delivered, we may have to reinvoice you the balance before starting work.
Therefore to prevent such delays, an accurate assessment of what you are sending us will be very welcome.
How does Dropbox work?
Rather than waiting 'x' number of days for your digital images & original photos to be returned via Royal Mail, Dropbox offers a far quicker and cheaper solution.
DropBox is a popular online file storage solution for people and businesses to share documents, photos & videos. But the beauty of Dropbox is that you can access your files from anywhere in the world and at any time of the day or night 24/7.
This is how it works should you choose this option:-
- We will create a temporary Dropbox directory where your digital images will be stored.
- We will add your email address to the Dropbox directory thus giving you shared permissions to access the folder.
- We will email you the Dropbox link,
- All you have to do is click the link and you should be able to access and download your digital images to your own devices.
Your Dropbox directory will be active for 30 days. Your original albums, photos, slides etc will be returned to you via Royal Mail's "Tracked 48" delivery service.
Some of my photos and slides are in poor condition. Can they still be scanned?
If they are badly torn/scratched/blemished/stained etc. we will endevour to scan them, but we cannot guarantee the final image will be satisfactory, even when put through ICE and Photoshop. Any items that we cannot scan will be put to one side, and we will credit your invoice accordingly.