Digital AV Conversions: Frequently Asked Questions

What timeframe can I expect?

There are of course a number of factors that determine timeframes, not least the size of your order and our current order workflow. But as a rough estimate please expect the following:-

 

Video tape (regardless of length) - 2 to 3 days

Cine reels (ditto) - 8 to 10 days* 

Audio cassette (ditto) - 3 to 4 days

 

*Cine reels take longer primarily because of the more delicate nature of the transfer. Plus they are a very popular request to be converted. 

 

** days are Working Days, and exclude bank holidays. 

 

*** These timescales are subject to change and are generally beyond our control depending on demand. But you will be regularly notified when your order has reached the processing & completion stages.

 

How do I send my items to you?

Regardless of what you are sending it is vital that your precious video tapes, cine reels or cassettes are well protected inside thick jiffy bags, or double walled cardboard packing boxes, with plenty of packing material inside so that your items won't move around during shipping. (Bubble wrap is preferred over loose polystyrene chippings). It may also help to write or add a label marked "Fragile" around your bag or box, along with plenty of tape prior to transit.

 

As well as packing your items, please also include your order number reference and contact details. That way we will know who the owner is and what is required on delivery. It is also recommended that you write your name and address on the outside of the packing box in case of any queries during transit. Finally, we recommend you take out shipping insurance with the courier of your choice before sending them to us just for extra peace of mind.

 

Please note that our AV conversion service encompasses the UK mainland only. We currently do not take requests from overseas, although we hope to add this service in the not too distant future.

How is my order processed, and will I be kept informed with its progress?

Regardless of what you are sending it is vital that your precious photos, slides etc are well protected inside thick jiffy bags, or double walled cardboard packing boxes, with plenty of packing material inside so that your items won't move around during shipping. (Bubble wrap is preferred over loose polystyrene chippings). It may also help to write or add a label marked "Fragile" around your bag or box, along with plenty of tape prior to transit.

 

In terms of photo albums, obviously keeping the weight down will mean relatively cheaper delivery costs. So you may feel it more economical to remove the photos from your albums first, and place them into organised envelopes with labels describing what they are, and then placing them into packing boxes or large jiffy bags prior to shipping.

 

Simiarly with slides. We do have some customers posting them to us in plastic slide-holding boxes or carousels wrapped in brown packing paper. Quite often these boxes are damaged purely because they were not placed inside a secure packing box.

 

Therefore it maybe more prudent to remove the slides from the carousel and put them into organised envelopes (see above), and pack them in  thick jiffy bags or cardboard boxes prior to shipping. (Or keep them in their plastic boxes but placing them securely inside packing boxes.)

 

As well as packing your items, please also include your order number reference and contact details. That way we will know who the owner is and what is required on delivery. It is also recommended that you write your name and address on the outside of the packing box in case of any queries during transit. Finally, we recommend you take out shipping insurance with the courier of your choice before sending them to us just for extra peace of mind.

 

Please note that our scanning service encompasses the UK mainland only. We currently do not take requests from overseas, although we hope to add this service in the not too distant future.

Is there a minimum order you undertake?

We only accept minimum orders in excess of £10.99 (excluding P&P)

When do I pay and what payment options are available?

Until our new online ordering and payment system is launched we can only accept cash, cheque or bank transfers. Although we do hope ot offer credit and debit card options, along with PayPal payments very soon

Can I drop off and pick up my tapes and cine reels?

If you live in the local area it will certainly be much cheaper and quicker to drop off your items to our office by hand. And likewise to collect them on completion of your order.

 

If you intend to drop them off we will need you to contact us by phone or email for an appointment 2 or 3 days prior to doing so.

 

The order processing stage offers a collection facility timetable for you to pick up your finished order

Do I have to count all the video tapes and/or cine reels etc I send to you?

It is very important that you count the number of tapes or reels prior to sending them to us. 

 

During the ordering process on the My Orders page, you will be asked for various specific quantites against particular items you'll be sending to us. This will ultimately give you a clearer picture of how much the service will cost.

 

If there is a significant discrepancy between what you have ordered and the number actually delivered, we may have to reinvoice you the balance before starting work. 

 

Therefore to prevent such delays, an accurate assessment of what you are sending us will be very welcome.

How does Dropbox work?

Rather than waiting 'x' number of days for your converted tapes and/or reels to be returned via Royal Mail, Dropbox offers a far quicker and easier solution.

 

DropBox is a popular online file storage solution for people and  businesses to share documents, photos & videos. But the beauty of Dropbox is that you can access your files from anywhere in the world and at any time of the day or night 24/7.

 

This is how it works should you choose this option:-

 

  1. We will create a temporary Dropbox directory where your digital media will be stored. 
  2. We will add your email address to the Dropbox directory thus giving you shared permissions to access the folder. 
  3. We will email you the Dropbox link,
  4. All you have to do is click the link and you should be able to access and download your media to your own devices. 
  5. Please note: because this is an online service you will need to have access to the internet. Plus, when you start downloading your files to your device you may need to keep an eye on any data capping from your ISP/Phone network provider if you're using 4G/5G. 

 

Your Dropbox directory will be active for 30 days. Your original tapes and reels will be returned to you via Royal Mail's "Tracked 48" delivery service.

 

 

Some of my tapes/reels are in poor condition. Can they still be converted?

If they are badly torn/scratched/blemished/stained etc. we will use our discretion and if possible endeavour to convert them. However, we cannot guarantee the final image will be satisfactory. Any items that we cannot convert will be put to one side, and will credit your invoice accordingly.

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